Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website or contact us via E-mail or WhatsApp.

What data do we collect?

Our Company collects the following data:

    Personal identification information - Name, email address, and phone number

How do we collect your data?

You directly provide CentralHelp with most of the data we collect. We collect data and process data when you:

• Use or view our website via your browser’s cookies.

• Contact us via Email or WhatsApp

How will we use your data?

CentralHelp does not use collected data for any purpose. Your data will not be shared with any other entities and is use internally only when we communicate with you. Your data will not be used for marketing purposes.

How do we store your data?

CentralHelp securely stores your data at on our self-hosted Zammad instance. Our server is hosted on Microsoft Azure in the EU.

What are your data protection rights?

CentralHelp would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request CentralHelp for copies of your personal data. 

• The right to rectification – You have the right to request that CentralHelp correct any information you believe is inaccurate. You also have the right to request CentralHelp to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that CentralHelp erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that CentralHelp restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to CentralHelp’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that CentralHelp transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@centralHelp.org

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

CentralHelp does not use cookies. However, the CentralHelp website is hosted on Google Sites. Google uses cookies for analytics and providing their services. By using our website you must agree to allow the Google cookies notification.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The CentralHelp website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

CentralHelp keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 13 June 2024.

How to contact us

If you have any questions about CentralHelp’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@centralhelp.org